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FAQPlease check our FAQs before contacting support.
Your question may have been already asked.
If you don't find your answer here, our support team is always happy to help with any of your questions.
Remember, there is no such thing as a dumb question.
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| Q. | I haven't received my login details via email. What should I do? | |
| Ans. | This should not occur, but if it does it could be the result of the following: The email address you used when you signed up is not valid, the mailbox is full etc OR a spam filter has prevented our automated email from reaching you. Please check the Not Receiving Member Emails Page for white listing Instructions and submit a Support Ticket at our Support Desk and we will get back to you as quickly as possible. PLEASE supply us with your Paypal subscription number and a valid email address to speed up this process. | |
| | | Q. | I have misplaced / forgotten my login details. How can I retrieve them? | |
| Ans. | You can retrieve your login details by visiting this page. Use the Forgot Password feature to have the system send your login details to your email address. However, you need to ensure that you are using the email address that you used when you signed up for SuccessPatrol.com, and make sure that you whitelist the email address support@successpatrol.com | |
| | | Q. | I have received my login details but am still unable to login. What should I do? | |
| Ans. | First, you should always check that you are entering the details EXACTLY as they are in the login email - remember all usernames and passwords are CAsE senSiTivE and this can often be the cause of problems. If you are sure that you are using the correct login details then please review the instructions on our Login Issues page which address the most common reasons for login failure. Failing this, please submit a Support Ticket at our Support Desk and we will work with you until we can get the issue resolved. | |
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